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Privacy Policy

OPERADORA DE HOTELES Y RESTAURANTES BISCHOU S.C better known as OCEAN VIEW CANCUN ARENAS, with address at Blvd Kukulcan KM 2.5 Zona Hotelera, Cancun, Quintana Roo Mexico zip code 77500 is responsible for the use and protection of your personal data, and in this regard we inform you the following:

For what purposes will we use your personal data?
The personal data that we collect from you, we will use for the following purposes that are necessary for the service you request:

  • Request, contract, change or cancel services
  • Make payments
  • Collect information from debit cards or credit cards used to pay services.

Additionally, we will use your personal information for the following secondary purposes that are not necessary for the requested service, but that allow and facilitate us to provide you with better care:

  • Request invoice or digital tax receipt
  • Contact the customer service
  • Send you information about our products and services for marketing, advertising or advertising purposes.
  • Commercial prospecting
  • Internal database
  • Marketing or advertising
  • Commercial prospecting

In case you don’t want your personal data to be used for these secondary purposes, please indicate it bellow:
I don’t consent to my personal data being used for the following purposes:
[ ] Request invoice or digital tax receipt
[ ] Contact the customer service
[ ] Send you information about our products and services for marketing, advertising or marketing purposes, commercial prospecting.
[ ] Internal database
[ ] Marketing or advertising
[ ] Commercial prospecting

Refusal to use your personal data for these purposes may not be a reason for us to deny you the services and products that you request or contract with us.

What personal data will we use for these purposes?

To carry out the purposes described in this privacy notice, we will use the following data personal:

  • Name
  • Civil status
  • Federal Taxpayer Registry (RFC)
  • Unique Population Registry Key (CURP)
  • Birthplace
  • Date of birth
  • Nationality
  • Address
  • Home phone
  • Cell phone
  • Email
  • Autograph signature
  • Electronic signature
  • Age
  • Photography
  • Hobbies

With whom do we share your personal information and for what purposes?
We inform you that your personal data is shared inside and outside the country with the following people, companies, organizations or authorities other than us, for the following purposes:

Recipient of personal data Finalidad Requires Consent
Medical Health emergency No
Travel Agency Information about the contracted services Yes
Family Visit Yes
Police / Public Security Warrant No

In relation to tranfers that require your consent, if your after reading this privacy notice does not express its refusal for them to be carried out, we will understand that it has been granted to us.

We put your provision the following mechanism where appropriate you can communicate your refusal for said transfers are made:

  • You are informed in a personal way so that you consent to accept or not grant your information.

How can you access rectify or cancel your personal data, or oppose its use?
You have the right to know what personal data we have about you, what we use it for and the conditions of the use we give them (access). Likewise, it is your right to request the correction of your personal information in case of that ir is outdated, inaccurate or incomplete (rectification) that we remove it from our records or bases data when you consider that it is not being used properly (cancellation) as well as to oppose to the use of your personal data for specific purposes (opposition). These rights are known as rights ARCO.

To exercise any of the ARCO rights, you must submit the respective request through the following means:

To know the procedure and requirements for the exercise of ARCO rights, we make available the followings means:

The contact details of the person or department of the person or department of personal data, which is in charge of processing the ARCO rights requests are as follows:

  • a) Name of the person or department of personal data: Ocean View Cancun Arenas
  • b) Address: Blvd Kukulcan km 2.5 Hotel Zone 77500, Cancun, Quintana Roo, Mexico.

You can revoke your consent for the use of your personal data
You can revoke the consent that, in your case you have given us for the treatment of your data personal. However, it is important to note that not in all cases we will be able to attend to your request or terminate the use immediately, as it is possible that due to some legal obligation we require to follow treating your personal data. Likewise, you must consider that for certain purposes, the revocation of your consent will imply that we cannot continue to provide the service you requested or the conclusion of your relationship with us.

To revoke your consent, you must submit your request through the following means:

  • Directly during your registration

To know the procedure and requirements for the revocation of consent, we make available the following means:

  • Direct Branch

How can you limit the use or disclosure of your personal information?
In order for you to limit the use and disclosure of your personal information, we offer you the following media:

  • Exposing your written denial on the registration card

The use of tracking technologies on our internet portal.
We inform you that on our website we use cookies, web beacons or other technologies through which is possible to monitor your behavior as an internet user, as well as provide you with better service and experience when browsing our page.

The personal data that we collect through these technologies, we will use for the following purposes:

  • Guarantee the service
  • The personal data we obtain from these tracking technologies are as follows:
  • Identifiers, username and passwords of a session.
  • Region in which the user is located.
  • Date and time of the beginning and end of a user session.
  • Full name credit card

How can you know the changes in this privacy notice?
This privacy notice may undergo modifications, changes or updates derived from new legal requirements; of our own needs for the products or services we offer; of our privacy practices; changes in our business model, or other causes. We promise to keep you informed about changes that may occur to this privacy notice, to through: Direct at the branch.

The procedure through which notifications about changes or updates to the present will be carried out privacy notice is
as follows: Direct at the entrance with modification of notices.

Last update 15/05/2020